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Our Terms Shape How Your Account Works

When you open an account with us, these terms define what you can expect from raja 189 and what we expect from you.

Account access in secondsDANA, OVO, GoPay, QRIS verifiedWithdrawal & dispute clarity
raja 189 Our Terms Shape How Your Account Works
REACH US ON YOUR TERMS

Support Channels for Terms Questions

Live Chat Open the chat widget inside your account lobby during operating hours.
Email Support Send questions to our support address and receive written clarification within 24 hours.
In-Lobby Help Centre Browse FAQs and term summaries directly from the account menu.
DATA & ACCOUNT SECURITY

How We Protect Your Account Under These Terms

Identity Verification

Before your first withdrawal, we verify your name and payment method against your account details.

Data Retention

Account records, transaction history and verification documents are kept for the period your account is active, plus 7 years for…

Cookie & Tracking Consent

When you open an account, you consent to essential cookies that keep your session secure and remember your login.

Payment Data Security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store full payment credentials; only transaction IDs and verification…

Account Access Requests

You may request a copy of your account data, transaction history and personal details.

Dispute & Deletion

If you believe a charge is wrong or wish to close your account and erase data, contact support to open…

Frequently Asked Questions About Our Terms

Your withdrawal request enters a pending state. You have 7 days to verify through in-lobby forms by uploading ID and confirming your payment method. If verification fails, support explains why and you can resubmit. Unverified funds remain in your account balance.

Yes. If you believe a game outcome is incorrect, open a dispute ticket inside support within 24 hours of the round. Include your game ID, timestamp and description. We review game logs and player session data; resolution typically arrives within 48 hours.

Withdrawals via DANA, OVO, GoPay and QRIS process within 1–5 business minutes after verification clears. If your bank is offline, the payment may queue up to 2 hours. Support sends you confirmation via email and in-lobby notification.

Contact support immediately with your account username and registered payment method. We verify you are the account owner, then update your contact details and reset access. This process takes 1–2 business days.

Yes. Whether you play on our website or mobile app, the same terms apply to your account. All transactions, game rounds and verification steps sync across devices instantly.

Accounts with no login or transaction for 12 consecutive months may be flagged as inactive. We send email reminders at 6 months and 11 months. An inactive account remains accessible; you can reactivate by logging in and verifying your identity again.

Submit a closure request through in-lobby support. We process it within 5 business days and freeze your account. Data deletion where local law permits follows within 30 days. Outstanding balances are withdrawn to your registered payment method before closure.