Reference

Legal safeguards built into your account

Your account on raja 189 is protected by clear terms that cover payment verification, data handling and withdrawal security.

Payment verification on deposit and withdrawalData access and change requests availableAccount security and withdrawal holds explained
Explore the Lobby Read FAQ
raja 189 Legal safeguards built into your account
GET ANSWERS FAST

Reach our legal and account team

Email support Send account, data or legal questions to [email protected].
Live chat — 09:00 to 23:00 WIB Open the chat widget in the bottom right of your account dashboard.
Account settings View your data preferences, linked payment methods, withdrawal status and account restrictions directly in…
HOW WE HANDLE YOUR DATA

Security, cookies and your account rights

Payment verification

Every deposit from DANA, OVO, GoPay or QRIS is matched to your account ID and verified before the chips appear…

Cookies and device tracking

We use cookies to keep you logged in, remember your chip denomination and table preferences, and detect unusual login attempts.

Data storage and retention

Your account data — name, email, phone, payment methods, transaction history and game activity — is stored on secure servers…

Access and export rights

You have the right to request a full export of your personal data, account balance history and transaction records.

Account restrictions and closure

You can close your account anytime by emailing [email protected] or visiting Account > Restrictions.

Contact for changes

To update your payment method, change your registered phone or dispute a transaction, use the Account menu first.

Your rights and account access

Yes. Send a request to [email protected] with your account ID, or use Account > Data in your dashboard. We compile your personal details, transaction history, game logs and balance statements into a portable file and send it to your registered email within 14 days at no cost.

We retain your full transaction history for seven years from the date of each deposit or withdrawal, as required by Indonesian financial regulations. After your account is closed, we keep records for this same period for audit and compliance purposes.

Withdrawals may be held for verification if the amount is large, if the payment method is new, or if our security checks detect unusual activity. We email you with next steps within 24 hours and list the reason in your Account > Transactions tab. Contact [email protected] if you believe a hold is incorrect.

Yes. Email [email protected] or visit Account > Restrictions and select 'Close Account'. We stop all activity, cancel pending bets and freeze your balance within 24 hours. Your account data stays on file for seven years; after that, we delete personal details unless law requires otherwise.

We accept DANA, OVO, GoPay and QRIS for deposits and withdrawals where local law permits. Each method is verified against your account details before processing. Withdrawals to bank accounts are also available; the bank transfer clears within 1–3 business days depending on your bank.

Your data is encrypted in transit and stored on secure servers in Indonesia. We do not share your account details, payment methods or game history with third parties except where law requires it or you explicitly consent. View our full privacy and security details in Account > Privacy.

Yes. Contact [email protected] within 30 days of the transaction with your account ID and a description of the issue. Our team investigates and responds within five business days. If you believe an unauthorised deposit or withdrawal occurred, we can reverse it and restore your balance.

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